Frequently Asked Questions (FAQ)

Orders & Shipping

Q: How long does shipping take?
A: Orders are typically processed within 1-3 business days. Standard shipping takes 5-7 business days, while expedited shipping options are available at checkout.

Q: Do you offer international shipping?
A: Yes! We ship worldwide. International shipping times vary depending on the destination.

Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can track your package through our shipping carrier's website.

Q: Can I change or cancel my order after placing it?
A: Orders can only be modified or canceled within 24 hours of purchase. Please contact us immediately at [support email] if you need assistance.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of purchase for unworn, unwashed items with original tags. Please visit our [Returns Page] for instructions.

Q: How do I exchange an item?
A: Exchanges are available for sizing issues. Contact our support team to initiate an exchange.

Q: Who covers return shipping costs?
A: If the return is due to our error (wrong item, defective product), we cover return shipping. Otherwise, the customer is responsible for return shipping costs.

Product & Sizing

Q: How do I find the right size?
A: Please refer to our [Size Guide] on each product page to ensure the best fit.

Q: How should I care for my hoodie?
A: We recommend washing inside out with cold water and air drying for long-lasting wear.

Payments & Discounts

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Apple Pay, and Google Pay.

Q: Do you offer discounts or promo codes?
A: Yes! Subscribe to our newsletter or follow us on social media for exclusive discounts and promotions.

Contact Us

Q: How can I contact customer support?
A: You can reach us via email at [support email] or through our [Contact Page]. We typically respond within 24-48 hours.