Refund & Return Policy

At Turpyns, we strive to provide high-quality apparel and ensure customer satisfaction. If you're not completely satisfied with your purchase, we’re happy to assist with returns and refunds under the following guidelines.

Returns

• Eligibility: Items must be unworn, unwashed, and in original condition with tags attached.
• Return Window: You have 30 days from the delivery date to initiate a return.
• Return Shipping:
  • If the return is due to a defective item, we will cover the return shipping costs.
  • If returning for a different reason (e.g., size change, no longer want the item), the customer is responsible for return shipping costs.
• How to Initiate a Return: Contact our support team at support@turpyns.com with your order number and reason for return. We’ll provide return instructions.

Refunds

• Once we receive and inspect your return, we will notify you about approval or rejection.
• Approved refunds are processed within 5-7 business days and issued to the original payment method.
• Shipping costs are non-refundable, except in cases of defective items.

Exchanges

• Exchanges are available for size or color changes (subject to stock availability).
• Follow the return process and mention the item you’d like in exchange.

Non-Returnable Items

• Final sale items, gift cards, and customized products cannot be returned.

Damaged Items

• If you receive a defective item, please email support@turpyns.com within 7 days of delivery with photos of the issue, and we will send a replacement or issue a refund.

Contact Us

For any return or refund questions, please contact us at support@turpyns.com or visit our Contact Us page.